This is a Public Service Announcement.
If you are an individual who is responsible for contacting customers, consumers or patients to set up appointments or gather information....THIS IS FOR YOU.
When you call the previously mentioned customer, consumer or PATIENT and the need arises to leave a message on their answering machine or voice mail, please speak slowly and clearly. This is most important on the part of the message where you are leaving a return TELEPHONE NUMBER. If it becomes necessary for the said customer, consumer or PATIENT to replay your message 8 (yes, that's EIGHT) times to get the entire number written down, you have failed in your responsibility.
This is an example of an unacceptable message to leave:
"This message is for Troy. This is BenI'mspekainglkjldotoptootnfast from Dr.Wangidewhathisname to set up an appointment for your spine consultation. Please return my call at 923778. Thank you."
As you can clearly see from this example, your PATIENT will not be able to speak to the correct person or set up the appointment with the correct doctor. Why? Well, not only are the names impossible to make out, but also because the phone number was rattled off so fast he could only understand CLEARLY 6 of the 7 required numbers to call.
So please slow down, speak clearly and make sure you can be understood.
Your customers, consumers and PATIENTS everywhere thank you.
1 day ago